Privacy Policy

Introduction

Roof Direct San Antonio ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and physical address when you request a quote or contact us.
• Property Information: Details about your roof and property needed to provide accurate estimates.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Communication Records: Records of your communications with us, including emails and phone calls.

How We Use Your Information

We use collected information to:

• Provide and improve our roofing services
• Respond to your inquiries and requests
• Send you estimates, invoices, and service-related communications
• Communicate about promotions or updates (with your consent)
• Comply with legal obligations
• Protect against fraud and abuse

Information Sharing

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business, such as material suppliers, insurance companies (when assisting with claims), and service providers. These parties are obligated to keep your information confidential.

SMS / Text Message Communications

When you submit your phone number through our roof estimator or any contact form on our website, you consent to receive SMS text messages from Roof Direct San Antonio about your roof estimate. These messages may include:

• A copy or summary of your pricing, and confirmation that your quote is honored
• Helpful information about roofing options, materials, warranties, financing, and pricing
• Stories and reviews from other San Antonio homeowners who've used our services
• Answers to common roofing questions and comparisons with other roofing companies
• Scheduling confirmations, appointment reminders, and pre-call reminders
• Re-engagement messages if you haven't responded

Message frequency varies. Message and data rates may apply. We do not share or sell your mobile information (including phone number, SMS consent, and opt-in data) with third parties or affiliates for marketing or promotional purposes. No mobile opt-in or consent data is shared with third parties under any circumstances.

Opting out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at the email or phone number listed below.

Standard SMS terms apply. Carriers are not liable for delayed or undelivered messages.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.