Terms of Service

Agreement to Terms

By accessing or using the Roof Direct San Antonio website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Services

Roof Direct San Antonio provides residential roof replacement services to homeowners in the San Antonio metropolitan area and surrounding communities. We also offer on-site inspections in connection with replacement quotes when needed. All services are subject to a written contract or estimate that outlines specific terms, pricing, and scope of work.

Estimates and Pricing

• All estimates are provided free of charge and are valid for 30 days unless otherwise specified.
• Final pricing may vary based on actual conditions discovered during the project.
• Any changes to the scope of work must be agreed upon in writing before proceeding.
• Payment terms will be specified in your service agreement.

Warranties

Our warranty coverage includes:

• Workmanship Warranty: We stand behind our installation work and will correct any defects in workmanship.
• Manufacturer Warranties: Roofing materials carry warranties from their respective manufacturers. Specific terms vary by product.
• Warranty claims must be reported promptly. Normal wear and tear, damage from external events (storms, falling objects), and improper maintenance are not covered.

Customer Responsibilities

As our customer, you agree to:

• Provide accurate information about your property and roofing needs
• Ensure safe access to your property for our crews
• Secure pets and remove fragile items from work areas
• Make timely payments according to your service agreement
• Report any concerns promptly during or after the project

Limitation of Liability

To the maximum extent permitted by law, Roof Direct San Antonio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

SMS / Text Message Communications

By submitting your phone number through any form on our website, you agree to receive SMS text messages from Roof Direct San Antonio about your roof estimate. These may include pricing, scheduling, helpful information about roofing options, customer stories and reviews, comparisons with other roofers, and re-engagement messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or get help by replying HELP.

For full details about how we collect, use, and protect your mobile information — including our policy that no mobile opt-in or consent data is shared with third parties — see our Privacy Policy.

Insurance Claims Assistance

When we assist with insurance claims, we act as your advocate but are not responsible for your insurance company's decisions. We provide documentation and meet with adjusters, but final claim approval and payment amounts are determined by your insurance provider.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Roof Direct San Antonio and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes shall be resolved in the courts of Bexar County, Texas.

Contact Information

For questions about these Terms of Service, please contact us:

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after any changes constitutes acceptance of the new terms.